Returns and Refund Policy

Introduction

We believe that Infinite Patterns and Designs goods comply with the provisions of section 55 of the Consumer Protection Act (section 55(2) extract below):

Except to the extent contemplated in subsection (6), every consumer has a right to receive goods that:

Are reasonably suitable for the purposes for which they are generally intended;
Are of good quality, in good working order, and free of any defects;
Will be usable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and
Comply with any applicable standards set under the Standards Act, 1993 (Act No. 29 of 1993), or any other public regulation.

Please note that Infinite Patterns and Designs does not permit goods purchased to be returned should the consumer have a change of mind. Goods may only be returned if they fail to meet the standards required under section 55.

Unsafe or Defective Goods

Unsafe or defective goods may be returned within 6 (six) months from the date of purchase for a refund, repair, or exchange, at the discretion of Infinite Patterns and Designs. Also see “Repaired Goods” below.

Rejection of Goods upon Delivery

As you, the consumer, did not have an opportunity to inspect the goods, the goods may be rejected upon delivery if the type, nature, and quality of the goods are not as described or reasonably contemplated in consideration of the description and/or depictions thereof. In such cases, Infinite Patterns and Designs shall be liable for the reasonable costs of return.

Repaired Goods

Repaired goods hold a warranty for a period of 3 (three) months following the date of repair. Repaired goods qualifying for further return shall be refunded or replaced at Infinite Patterns and Designs’ discretion.

Refunds

Infinite Patterns and Designs Refund Policy

Please select your goods carefully. Infinite Patterns and Designs does not give refunds if you simply change your mind or make the wrong decision. You can choose between a refund, exchange, or your money back where goods are faulty, wrongly described, different from the sample indicated, or do not perform as they are intended, as described in the balance of our Terms. Please retain your receipt as proof of purchase. In instances where Infinite Patterns and Designs permits a refund, a 5% (five percent) administration fee shall be levied. Goods must be returned within 7 (seven) days of receipt of delivery and in their original packaging to enable restocking of such goods.

Cancellations by Infinite Patterns and Designs

The sale and supply of all goods are subject to availability. Infinite Patterns and Designs reserves the right to cancel any order in the event of any product being unavailable and/or unreasonably delayed and will effect a refund within 30 (thirty) days of cancellation.

No Refunds in the Following Instances

No refunds will be given in the circumstances set out below and, should the consumer return the goods to Infinite Patterns and Designs regardless, the cost of doing so will be for the account of the consumer and, in the event of the consumer requiring return of the said goods, the consumer will be required to pay for the cost of return upfront. Goods so returned will only be retained for a period of 3 (three) months and may then be sold to defray costs of Infinite Patterns and Designs.

The goods have been damaged due to negligence;
The goods have been disassembled, physically altered, permanently installed, or combined with other goods or property;
Legislation prohibits such returns for public health reasons, such as the return of undergarments and medicines; and
In respect of repairs: the consumer did not adhere to the manufacturer’s instructions or did not keep proof of repair.